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Frequently Asked Questions

We've compiled a list of some Frequently Asked Questions below. If you can't find the question/answer you are looking for on this page, click Ask A Question and we'll get back to you with an answer.

Q: What is a "management company," what do they do, and how do I reach them? 

A: A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. Hollymead Citizens Association is managed by Sentry Management and may be reached by contacting our Community Manager, Kristina Cerny, at kcerny@sentrymgt.com or by calling 540-751-1888 ext. 56608.

Q: What is a citizens' association? 

A: It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online within the Resource Center page of this site. The corporation is financially supported by all members of the citizens association. Membership is both automatic and mandatory.

Q: What are the CC&Rs? 

A: The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the County recorder's office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Resource Center page of this site.

Q: What are the Bylaws? 

A: The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within the Resource Center page of this site.

Q: What is the Board of Directors? 

A: The Citizens Association again is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitations and restrictions of the powers of the Board of Directors is outlined in the Association governing documents found within the Resource Center page of this site. 

Q: Are there any other rules? 

A: Community rules may be found on the Resource Center of this site.  Rules are typically established to provide a means of keeping the community looking its best.

Q: How is trash handled?

A: Trash is collected by County Waste.  They collect all trash and recycling on Thursdays through their "single stream"  program.  This means that all waste and recycling can be placed in the same container to be sorted at their center.  All residents are provided with a bin from County Waste.  They will provide a second bin on request.  Please call them at 434-296-6000 for any service inquiries or to request a bin.  Single Family residents should place their bins curbside and Townhome residents should place them in the back of your home for collection.

Q: Are Board Meetings open to all residents? If so, where and when are they held? 

A: Yes. Notice of the time and place of any regular board meeting is online on the Calendar page.  Meetings are typically held at Peace Lutheran Church on the 2nd Monday of each month.

Q: If I want to serve on a committee, how do I find out what committees are active and how I can get involved? 

A: Please contact Sentry Management if you are interested in serving on a committee.

Q: What is my assessment? 

A:The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of each quarter. Statements will be sent for assessments as a reminder of the amount due.

Q: How is the amount of my assessment determined? 

A: Each year, the Board of Directors reviews the current year's expenses, contracts and planned activities to create a budget. This budget includes specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.

Q: Will my assessment go up? 

A:There is no concrete answer to this. The Governing Documents provide for annual increases when needed. The Board of Directors may approve an increased budget, increasing your assessment if it's necessary to maintain the common areas and reserve for future expenses.

Q: What happens if I don't pay my assessment? 

A:The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of the quarter. In addition, the CC&Rs allows the Association to charge late charges and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.